Terms and conditions

Cancel or Refund Your Flight

If your travel plans change, we provide you with options for canceling your ticket before departure or apply for refund if your ticket is refundable. Additionally, if you booked your flight within the last 24 hours, you can find out details about our  24-Hour Risk-Free Cancellation.

Cancel a Non-Refundable Ticket

If you purchased a non-refundable ticket, in some cases, a cancellation fee will be deducted from the cost of your flight. Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket.

How to Cancel a Non-Refundable Ticket

  1. Ensure you cancel your ticket prior to departure (Tickets not changed or canceled prior to departure will have no remaining value)
  2. Find Your Tripor Log In and go to My Trips
  3. Select the trip you need to cancel.
  4. Select the ‘Need to Cancel?’ button
  5. Select ‘Start Flight Cancellation’ and follow the steps

No Cancellation Fee

Cancellation fees are not applicable for the following tickets:

  • Economy and above tickets for travel within the U.S., Puerto Rico and USVI
  • Economy and above tickets for travel originating from the United States, Canada or the Caribbean to anywhere in the world (including flights operated by joint venture and codeshare partners)
  • Basic Economy tickets are excluded

Apply for a Refund for a Refundable Ticket

Visit My Trips to request a refund for an upcoming trip. Your ticket must be a refundable ticket, purchased with a credit card, cash or check. Your refund will be issued to your original payment method.

Cancel Your Trip Protection Plan

For a full refund of your premium, you must cancel within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

Check Your Refund Status

If you’ve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.

Request a Refund or Reimbursement

Refunds

If there is a flight cancellation or significant delay (>120 minutes), you will be rebooked on an alternative flight, or your ticket will be converted to an eCredit for future travel. However, in some instances, you may be eligible to request a refund of any unused portion of your non-refundable ticket or for unused trip purchases if you choose not to travel. Please note that most tickets are nonrefundable and not all amenities are refundable; see their individual terms for details. Once submitted, we will do our best to process your request in a timely manner and update you on your refund eligibility.

Check Refund Case Status

Reimbursements

If you incurred hotel, transportation and/or meal expenses due to a significant delay or cancellation that was within our control, please submit a reimbursement request.* Once submitted, we will review your request, determine eligibility and update you on the status.

24-Hour Risk-Free Cancellation

As part of our Customer Support for customers who book direct on catchurvacation.com, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

Catchurvacation will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.

No Show Policy

We understand that plans change. If they do, please contact the customer support of Catchurvacation before your flight departs to maintain the value of your ticket. Customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary. As a reminder, Basic Economy tickets are non-changeable.